ERPNext Addon
Twilio
Enable in‑CRM calling with Twilio to place and receive calls directly from Leads, Deals, and Contacts.
What it does
Twilio is a cloud communications platform integrated with Frappe CRM to enable in‑app calling. Users can initiate calls from Leads, Deals, and Contacts, see a call pop‑up with status and controls, and save call notes to the Call Log. Setup includes Twilio credentials, telephony settings, agents, and API URLs for incoming and outgoing calls.
Key outcomes
- Make and receive calls directly inside CRM records without switching apps.
- Capture call notes automatically in the Call Log for follow‑ups.
- Configure inbound and outbound call routing via Twilio API URLs.
Who it's for
- Sales reps calling Leads and Deals from inside CRM.
- Support teams logging call notes and call history for Contacts.
- Operations teams managing telephony agents and call routing in CRM.
Hosting options
Runs on your own Frappe/ERPNext instance; requires an active Twilio subscription and API credentials.
Want this in your ERPNext?
We'll scope the fit, configure the app, and handle deployment.