ERPNext Addon
Frappe Helpdesk
Open‑source helpdesk with ticketing, SLAs, customer portal, and automation—no per‑agent pricing.
What it does
Frappe Helpdesk is a clean, intuitive support ticketing system built on the Frappe Framework. It centralizes tickets from email, forms, and portal, supports SLA rules and escalations, provides a customer portal with knowledge base, and offers automation plus reporting dashboards.
Key outcomes
- Centralize tickets from email, forms, and portal with full history and assignments.
- Meet response targets with SLA rules, alerts, and escalation workflows.
- Reduce support load with a self‑service customer portal and knowledge base.
Who it's for
- Support teams managing customer issues across multiple channels.
- Organizations needing SLA tracking and accountability for resolution times.
- Businesses that want a branded portal for ticket submission and KB access.
Hosting options
Self‑host for free or deploy on managed infrastructure; the app is fully open source and customizable.
Want this in your ERPNext?
We'll scope the fit, configure the app, and handle deployment.
Prefer the official site? Visit Frappe Helpdesk